Greek Casual — Help Center

Frequently Asked Questions

Everything you need to know about ordering licensed Greek and collegiate custom apparel — from licensing to delivery.

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How Ordering Works

All orders start with a quote request. Browse our products, use the online designer to mock up your design, and submit a quote request. Our team will follow up with official pricing, production details, and next steps. Every order goes through a real person before production — no auto-processing.
Minimums vary by product and decoration method. Screen printing typically starts at 12–24 pieces per design. Embroidery and digital printing may have lower minimums. When you submit a quote, include your estimated quantity and we'll confirm the applicable minimums and how they affect pricing.
Yes. You can mix sizes (S through 2XL and beyond) within a single order as long as the total quantity meets the minimum. For Greek chapter orders, we recommend polling your members before submitting so you can provide an accurate size breakdown.
We specialize in bulk chapter orders rather than individual pieces. If you're a chapter officer coordinating a group order, we can help you manage the size collection and ordering process. Individual one-off orders are generally not available due to minimums required for screen printing and licensed production.
Yes. We keep your artwork on file so reorders are straightforward. Just contact us and reference your previous order. Note that reorders still need to meet minimums, and royalties still apply on licensed Greek orders.
Yes. Pricing per piece decreases as quantity increases — the more you order, the lower your cost per unit. This is especially relevant for larger chapters or multi-chapter joint orders. When you submit your quote, include your target quantity and we'll show you how pricing breaks down across different tiers.

Rush Orders & Tight Deadlines

Yes. Rush production is available depending on our current schedule. If you have a hard deadline — recruitment, bid day, initiation, a philanthropy event, or a chapter retreat — contact us as early as possible and we'll let you know what's achievable. Rush orders may carry an additional fee depending on how tight the timeline is.
Our standard lead time is 10–14 business days after proof approval. In some cases we can turn orders around faster depending on the product, quantity, and current production volume. Because we produce everything in-house in Anaheim, we have more flexibility than vendors who outsource production. Reach out and tell us your deadline — we'll be upfront about what's possible.
We recommend starting the process at least 3–4 weeks before your event date. This gives us time to finalize your design, send a proof for approval, collect sizes from your members, and complete production without rushing. For larger orders or events during peak seasons like fall recruitment or spring formal, 4–6 weeks is even better.
Greek chapters order custom apparel for bid day, new member reveal, initiation, formal, semi-formal, philanthropy events, homecoming, family weekend, sisterhood and brotherhood retreats, alumni events, and Greek Week. We've seen it all and can help you pick the right garment and print method for any occasion.
Yes — orders over $300 qualify for free shipping. For orders under that threshold, shipping costs will be included in your final quote. Local SoCal chapters can also choose to pick up their order in person at our Anaheim facility at no shipping cost.

Understanding Greek Licensing

Licensed Greek apparel means the artwork, letters, and insignia used on your order are produced under an official license agreement with your national organization. Greek Casual is an officially licensed vendor, which means we're authorized to print your chapter's Greek letters, crests, and approved designs. Buying from a licensed vendor protects your chapter and ensures royalties are properly distributed to your national organization.
A small royalty fee (typically 10–15%) is added to licensed Greek orders and goes directly to your national organization. This fee is set by the organization itself, not by Greek Casual. In exchange, your chapter gets professionally produced, officially approved merchandise — and you avoid the risk of using an unlicensed vendor, which can result in chapter sanctions.
Requirements vary by organization. Some national orgs require a chapter officer signature or approval form before any licensed merchandise is produced. We recommend checking with your chapter president or merchandise chair before submitting an order. If your org requires an approval form, we can guide you through what's needed — just mention it when you contact us.
Greek Casual holds licenses with a wide range of NPC sororities, NIC fraternities, and NPHC (Divine Nine) organizations, as well as several SoCal universities. Contact us with your specific organization and we'll confirm licensing status before you begin your order.
Most collegiate orders do not carry a royalty fee since most university licensing programs don't require one for custom apparel orders. However, if you're ordering apparel featuring official university wordmarks or licensed artwork, a royalty may apply depending on the institution. We'll always be transparent about any fees before your order is finalized.

Artwork, Decoration & Quality

Greek Casual offers in-house screen printing, digital (DTF) printing, and embroidery — all produced at our Anaheim, CA facility. Screen printing is the most popular for Greek apparel due to its vibrancy and durability. Embroidery is ideal for polos, hats, and outerwear. Digital printing works well for smaller quantities or complex full-color artwork.
Screen printing applies ink directly to the fabric and is ideal for bold, colorful designs on T-shirts, hoodies, and sweatshirts. It's the most popular method for Greek apparel. Embroidery stitches your design into the fabric with thread, giving a premium textured look — best for polos, hats, jackets, and outerwear. If you're not sure which is right for your garment and design, tell us what you're making and we'll recommend the best method.
Both work. If you have existing artwork (vector files like .AI or .EPS are ideal), we can use it directly. If you don't have artwork ready, our team can create or refine a design as part of your order. Just describe what you're envisioning in your quote request and we'll handle the rest.
Always. We send a digital proof showing your design, placement, and colors before anything goes to press. Production does not begin until you've reviewed and approved it. For licensed Greek orders, the proof must also align with your organization's approved artwork guidelines.
For screen printing, pricing is based on the number of ink colors per location — typically up to 6 spot colors. Full-color designs are available through digital (DTF) printing. We'll advise on the most cost-effective approach for your specific design when we review your quote.
Yes. Common print locations include front chest, full back, left chest, and sleeve. Each location is priced separately. Many Greek chapter orders include a front logo plus a full back design. List all desired locations in your quote request and we'll include pricing for each.

Timing & Delivery

Standard production time is approximately 10–14 business days after proof approval and payment. Rush orders may be available depending on current volume — contact us as early as possible if you have a hard deadline like a chapter event, recruitment week, or initiation date.
Yes. We ship anywhere in the contiguous United States. Since we're based in Anaheim, CA, West Coast orders typically arrive faster. Shipping costs and estimated delivery dates are provided with your final quote before you confirm.
Yes. Local pickup is available at our Anaheim facility (2940 E. La Palma Ave, Suite E, Anaheim, CA 92806). This is a great option for SoCal chapters at UCI, UCLA, USC, CSUF, CSULB, Chapman, USD, and other nearby schools. Just let us know you prefer pickup when submitting your quote.
We stand behind our work. If there's a production error or defect on our end, we'll reprint or replace the affected items at no charge. Contact us within 7 days of receiving your order with photos of the issue and we'll make it right.

Payments, Deposits & Fundraising

Yes, we typically require a deposit before production begins. The deposit amount and payment terms will be outlined in your quote. Full payment is generally due before the order ships or is available for pickup. We'll walk you through the payment process when we confirm your order details.
We work with the chapter contact (usually the merchandise chair or treasurer) who coordinates the order and handles payment on behalf of the group. If your chapter needs individual members to pay separately, we recommend using a collection tool like Venmo, Splitwise, or a Google Form to gather funds before submitting the order to us as a single payment.
Yes. Philanthropy and fundraising apparel is one of our most common order types. Whether you're selling shirts to raise money for your national philanthropy, a local cause, or a chapter scholarship fund, we can help you design something that sells. Contact us with your fundraising goal and timeline and we'll help you figure out quantities and pricing.
Yes. Pricing per piece decreases as quantity increases — the more you order, the lower your cost per unit. This is especially relevant for larger chapters or multi-chapter joint orders. When you submit your quote, include your target quantity and we'll show you how the pricing breaks down across different quantity tiers.

New to Custom Greek Apparel?

Start by browsing our product catalog to get an idea of what style of garment you want — T-shirt, hoodie, crewneck, polo, hat, etc. Then submit a quote request describing your design idea, your chapter, your estimated quantity, and your deadline. Our team will take it from there and guide you through the design, proof, and ordering process step by step. You don't need to have everything figured out before reaching out.
The more detail you can provide, the faster we can get you an accurate quote. Helpful info includes: your organization name and chapter, the type of garment you want, estimated quantity, your event or deadline date, any design ideas or reference images, and whether you have existing artwork. If you don't have all of this ready, don't worry — just start the conversation and we'll help fill in the gaps.
Screen printing applies ink directly to the fabric and is ideal for bold, colorful designs on T-shirts, hoodies, and sweatshirts. It's the most popular method for Greek apparel. Embroidery stitches your design into the fabric with thread, giving a premium, textured look — best for polos, hats, jackets, and outerwear. If you're not sure which is right for your garment and design, tell us what you're making and we'll recommend the best method.
We provide a digital proof before any production begins so you can see exactly how your design will look — placement, colors, sizing, and all. Physical pre-production samples are not standard for custom orders due to setup costs, but the digital proof process is thorough and gives you full approval before we print a single piece.
Yes. Greek Casual is a sub-brand of American Casual, a family-owned custom apparel company founded in 2002 and based in Anaheim, CA. All production — screen printing, embroidery, and digital printing — is done in-house at our Anaheim facility. Greek Casual was created specifically to serve Greek organizations and collegiate programs with licensed, high-quality custom apparel.

Still Have Questions?

Our team specializes in Greek and collegiate custom apparel. We'll get back to you fast.

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